.chatbot-fab{position:fixed;bottom:24px;right:24px;width:60px;height:60px;border-radius:50%;border:none;background:var(--navy,#0A2240);color:var(--white,#FFFFFF);cursor:pointer;z-index:10000;display:flex;align-items:center;justify-content:center;box-shadow:0 4px 12px rgba(0,0,0,0.25);transition:transform 0.2s ease,box-shadow 0.2s ease;padding:0;overflow:hidden}.chatbot-fab:hover{transform:scale(1.05);box-shadow:0 6px 20px rgba(0,0,0,0.3)}.chatbot-fab:focus-visible{outline:2px solid var(--red,#D52B1E);outline-offset:2px}.chatbot-fab-avatar{width:100%;height:100%;border-radius:50%;object-fit:cover}.chatbot-fab-close{font-size:24px;line-height:1}.chatbot-fab--pulse{animation:chatbot-pulse 2s ease-in-out 3}@keyframes chatbot-pulse{0%,100%{box-shadow:0 4px 12px rgba(0,0,0,0.25)}50%{box-shadow:0 4px 12px rgba(0,0,0,0.25),0 0 0 10px rgba(10,34,64,0.15)}}.chatbot-window{position:fixed;bottom:96px;right:24px;width:380px;height:520px;background:var(--white,#FFFFFF);border-radius:1rem;box-shadow:0 8px 30px rgba(0,0,0,0.2);z-index:10000;display:flex;flex-direction:column;overflow:hidden;opacity:0;transform:translateY(16px) scale(0.95);pointer-events:none;transition:opacity 0.25s ease,transform 0.25s ease}.chatbot-window--open{opacity:1;transform:translateY(0) scale(1);pointer-events:auto}.chatbot-header{display:flex;align-items:center;gap:10px;padding:12px 16px;background:var(--navy,#0A2240);color:var(--white,#FFFFFF);flex-shrink:0;min-height:48px}.chatbot-header-avatar{width:32px;height:32px;border-radius:50%;object-fit:cover;flex-shrink:0}.chatbot-header-info{flex:1;min-width:0}.chatbot-header-title{font-size:14px;font-weight:600;line-height:1.2}.chatbot-header-status{font-size:11px;opacity:0.85;display:flex;align-items:center;gap:5px}.chatbot-status-dot{width:7px;height:7px;border-radius:50%;background:#4ade80;display:inline-block}.chatbot-header-close{background:none;border:none;color:var(--white,#FFFFFF);font-size:18px;cursor:pointer;padding:4px 6px;border-radius:4px;opacity:0.8;transition:opacity 0.15s;flex-shrink:0}.chatbot-header-close:hover{opacity:1}.chatbot-messages{flex:1;overflow-y:auto;padding:16px;background:var(--grey-light,#f5f5f7);display:flex;flex-direction:column;gap:12px}.chatbot-messages::-webkit-scrollbar{width:5px}.chatbot-messages::-webkit-scrollbar-track{background:transparent}.chatbot-messages::-webkit-scrollbar-thumb{background:rgba(0,0,0,0.15);border-radius:3px}.chatbot-msg{display:flex;gap:8px;max-width:85%;align-items:flex-end}.chatbot-msg--bot{align-self:flex-start}.chatbot-msg--user{align-self:flex-end;flex-direction:row-reverse}.chatbot-msg-avatar{width:26px;height:26px;border-radius:50%;object-fit:cover;flex-shrink:0}.chatbot-msg-bubble{padding:10px 14px;border-radius:14px;font-size:13.5px;line-height:1.5;word-break:break-word;white-space:pre-wrap}.chatbot-msg--bot .chatbot-msg-bubble{background:var(--white,#FFFFFF);color:var(--navy,#0A2240);border-bottom-left-radius:4px;box-shadow:0 1px 3px rgba(0,0,0,0.06)}.chatbot-msg--user .chatbot-msg-bubble{background:var(--navy,#0A2240);color:var(--white,#FFFFFF);border-bottom-right-radius:4px}.chatbot-pills{display:flex;flex-wrap:wrap;gap:6px;margin-top:4px}.chatbot-pill{background:var(--white,#FFFFFF);color:var(--navy,#0A2240);border:1px solid rgba(10,34,64,0.2);border-radius:16px;padding:6px 14px;font-size:12.5px;cursor:pointer;transition:background 0.15s,border-color 0.15s;white-space:nowrap}.chatbot-pill:hover{background:rgba(10,34,64,0.06);border-color:var(--navy,#0A2240)}.chatbot-typing{display:flex;gap:8px;align-self:flex-start;max-width:85%;align-items:flex-end}.chatbot-typing-dots{background:var(--white,#FFFFFF);border-radius:14px;border-bottom-left-radius:4px;padding:12px 16px;display:flex;gap:4px;align-items:center;box-shadow:0 1px 3px rgba(0,0,0,0.06)}.chatbot-typing-dot{width:6px;height:6px;border-radius:50%;background:rgba(10,34,64,0.35);animation:chatbot-bounce 1.4s ease-in-out infinite}.chatbot-typing-dot:nth-child(2){animation-delay:0.2s}.chatbot-typing-dot:nth-child(3){animation-delay:0.4s}@keyframes chatbot-bounce{0%,60%,100%{transform:translateY(0)}30%{transform:translateY(-4px)}}.chatbot-input-area{display:flex;align-items:center;gap:8px;padding:12px 16px;border-top:1px solid rgba(0,0,0,0.08);background:var(--white,#FFFFFF);flex-shrink:0}.chatbot-input{flex:1;border:1px solid rgba(0,0,0,0.12);border-radius:20px;padding:10px 16px;font-size:13.5px;font-family:inherit;outline:none;resize:none;line-height:1.4;max-height:80px;transition:border-color 0.15s}.chatbot-input:focus{border-color:var(--navy,#0A2240)}.chatbot-input::placeholder{color:rgba(0,0,0,0.4)}.chatbot-send{width:38px;height:38px;border-radius:50%;border:none;background:var(--red,#D52B1E);color:var(--white,#FFFFFF);cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background 0.15s,transform 0.1s}.chatbot-send:hover{background:var(--red-dark,#B52218)}.chatbot-send:active{transform:scale(0.95)}.chatbot-send:disabled{opacity:0.5;cursor:not-allowed}.chatbot-send svg{width:16px;height:16px;fill:currentColor}.chatbot-error{font-size:12px;color:var(--red,#D52B1E);text-align:center;padding:4px 14px}@media (max-width:767px){.chatbot-window{bottom:0;right:0;left:0;top:0;width:100%;height:100%;border-radius:0;transform:translateY(24px)}.chatbot-window--open{transform:translateY(0)}.chatbot-fab{bottom:16px;right:16px}}@media (min-width:768px) and (max-width:1023px){.chatbot-window{width:360px}}body.chatbot-body-lock{overflow:hidden}.chatbot-teaser{position:fixed;bottom:96px;right:24px;background:#fff;border-radius:12px;padding:14px 36px 14px 14px;box-shadow:0 4px 20px rgba(0,0,0,0.18);z-index:9999;max-width:260px;display:flex;align-items:flex-start;gap:10px;opacity:0;transform:translateY(8px) scale(0.97);transition:opacity 0.3s ease,transform 0.3s ease;pointer-events:none;cursor:pointer}.chatbot-teaser--visible{opacity:1;transform:translateY(0) scale(1);pointer-events:auto}.chatbot-teaser-body{flex:1}.chatbot-teaser-text{font-size:13.5px;color:#0A2240;line-height:1.5;margin:0 0 6px 0}.chatbot-teaser-cta{font-size:12px;color:#D52B1E;font-weight:600}.chatbot-teaser-dismiss{position:absolute;top:8px;right:10px;background:none;border:none;cursor:pointer;color:rgba(0,0,0,0.35);font-size:16px;padding:0;line-height:1}.chatbot-teaser-dismiss:hover{color:rgba(0,0,0,0.6)}@media (max-width:767px){.chatbot-teaser{right:16px;bottom:88px;max-width:220px}}